Contact

Response times

cy‑paid is provided free of charge and is maintained on a part-time basis. Enquiries are ordinarily answered within two to three working days. Reports of faults that prevent invoices from being created or downloaded are prioritised and should be marked as urgent in the subject line.

Reporting a fault

To allow a fault to be reproduced and resolved, please include:

• The action attempted and the result observed.
• The page on which the fault occurred and, where relevant, the invoice or client identifier.
• Your browser and device.
• A screenshot, where the fault is visual.

Do not include passwords or API keys in correspondence. We will never request either, and API keys are stored only as hashes and cannot be read by us in any event.

Security disclosures

Suspected vulnerabilities should be reported to the address above with "SECURITY" in the subject line. Reports will be acknowledged within 72 hours. We ask that you allow a reasonable period for remediation before disclosing publicly, and that you do not access, modify or delete data belonging to any other user in the course of your research. We will not pursue action in respect of good-faith research conducted on that basis.

Data protection requests

Requests to access, correct, export or delete personal data should be sent to the same address and will be answered within 30 days, as set out in the Privacy Policy.

Provider

cy‑paid is built by Cytro.